Help Center

Frequently asked questions

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For Homeowners

What is GigsDex?

GigsDex is a discovery platform that helps you find verified local professionals — electricians, plumbers, carpenters, painters, AC technicians, and more — or, if you're a professional, get discovered by clients nearby. We don't process payments or take a commission; once you connect, the work arrangement is entirely between you and the other person.

How do clients contact a professional?

Directly, via the phone number or WhatsApp number a professional has chosen to make public on their profile. GigsDex connects you but never intermediates the conversation, the pricing, or the work itself.

Who can leave a review, and are they checked before publishing?

Anyone can leave a review from a professional's public profile — no account is required. Reviews go live immediately; we don't pre-moderate them before they're visible, but we do remove reviews that are abusive, clearly fake, or otherwise break our content rules once reported or found.

What if I have a dispute with a client or professional?

Because GigsDex facilitates discovery only and isn't part of the work arrangement itself, we're not able to mediate disputes over pricing, work quality, or payment. We can, however, act on reports of fraud, harassment, or misuse of the platform — contact kakshlink2025@gmail.com.

Does GigsDex show ads?

Not yet. We plan to introduce ads through Google AdMob to help keep the app free. When that happens, you'll be able to control ad personalisation from your device's ad settings — see our Privacy Policy for details.

How do I delete my account?

Go to Settings → Delete Account. This immediately deactivates your account and signs you out everywhere. See our Privacy Policy for what happens to previously public content like reviews and portfolio items, and how to request full data erasure.

Can children use GigsDex?

No. GigsDex is for adults 18 and over only.

For Professionals

How do I get verified as a professional?

Go to Settings → Verification, choose Driving Licence or Voter ID, and upload a clear photo of it (front, and back if you have it). A member of our team reviews it manually — typically within 24–48 hours.

What happens after I submit my verification?

Your submission moves through: Submitted → In Review → Approved (or Rejected, with a reason, if something doesn't check out — you can resubmit). Once approved, a "GigsDex Verified" badge appears on your profile everywhere it's shown. This reflects our team's manual review of your document — it isn't an official government identity check.

Why isn't my profile showing up in search?

Check that your account is Active (not suspended), and that your profile is reasonably complete — category, skills, bio, and at least one public contact method all help. The "Complete your profile" card on your Home screen shows exactly what's missing.

How do I change my service categories or skills?

Go to Edit Profile and update your Primary Category and Skills at any time.

Does GigsDex charge fees or take a commission?

No. GigsDex doesn't process payments and doesn't take a percentage of any work — that's agreed entirely between you and the other person, outside the app.